Version History

V30

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AID TO COMPLETE THE QUESTIONNAIRE
An indication to users of "touch here" and along with permanent signs for assessments marked by customers to help answer the property’s questionnaires.
NOTIFICATIONS FOR INCOMING SURVEY DONE ON PAPER
Possibility to be notified when a survey on paper format is entered, as is the case with other surveys answered by other devices (PC, tablet, mobile).
CUSTOMER PROFILE REPORT FOR CHAINS
Typology analysis of your customers by: reason for trip, country, language and channel of reservations for hotel groups and independent hotels. This is very useful for designing marketing campaigns and loyalty mail, post-stay, with the database of customers who you would have at your disposal, with the added information from the assessments tool given.
IMPORTANCE REPORT / ASSESSMENT
Graphical analysis where customer ratings to the importance that these aspects are related to the client. Graphical display of the aspects to be improved in terms of the importance given by the client.
FAILED MESSAGING -EMAILS BOUNCED AND DUPLICATE INFORMATION
Report emails sent to your guests that have been bounced [i.e. returned] or duplicated. For debugging database.
EMAILS ALERT: - MALFORMED - RECURRING CUSTOMERS
Alert email notifications to correct detected malformed messages. Alert with Emails of clients already sent: recurrent / repeated clients.
DIFFERENTIATION OF ACTIVE AND INACTIVE QUESTIONS IN MONTHLY REPORT
Improved identification of active and inactive questions in the menu view monthly report .

Up & Cross-sell

LOCATION MAPS FOR PROPOSALS
Option to display the destination Map in the hotel page proposals. The proposals are geolocated with identifying icon for each activity, and give access to the details of the proposal.
RATING FOR PROPOSALS
The proposals differ in: Own Hotel, Hotel Upsell, Providers CICERONE, Information.
CHAT SERVICE FOR DIRECT COMMUNICATION WITH THE CLIENT
Possibility to include a chat widget in the pages of multipropuestas Hotel. Customers can chat with agents for matters hotel amenities and destination
VIDEOS ON OFFERS CICERONE
Ability to include videos in the CICERONE offers that will play when the client accesses the same.
AUTOMATIC LANGUAGE DETECTION CUSTOMER IN THE BROWSER (WIFI)
Automatic language detection of your customers by language set in the browser. Ideal for sending questionnaires and multiofertas CICERONE via WiFI.
OPTIONAL FIELD CONDITIONS OFFERS
This option offers the possibility, for the provider to choose whether the conditions tab is visible to the customer or not.
USER ACTIVITY REPORTS
Reports can now provide info, detailing users’ activity on: displayed offers, bonuses and personal data requested by host (email, language, registration date and arrival).
DIRECT BOOKING SYSTEM FOR REAL MADRID TOUR
Customers can now purchase tickets for the Tour of Bernabeu.

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